Help for Case Provider

Getting Started

• Log In and Out of Case Provider
• User Permissions

Search

• Use the Search Page
• Search for Assets
• Refine Your Search

Cases

• Cases Filters
• French Translation Enhancements for Case 
• View and Edit Email Templates in Your Preferred Language
• Language Preferences
• Allow Decisiv Email Domains
• Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED

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Assets

• Add Customer Assets
• View Asset Information
• Update an Asset
• Transfer an Asset

Notifications

• Set Up Your Dashboard Notifications
• View Notification Messages

Estimates

• View and Download Case Estimates
• Post and Share Estimates
• Request Approval of an Estimate
• Toggle Operation Charges

Operations and Inspections

• Create an Inspection
• Add Operations with Labor Times to a Case
• Perform an Inspection
• Log Into Builder as a New User
• Create a New Operation in Builder
• Manage Your Operations

Calendar

• Using the Calendar

Customers

• Manage Customers
• Manage Customer Contacts
• View Customer Assets
• View Customer Cases
• Upload Attachments to a Customer
• Contact the Fleet Vehicle Owner

Mobile Access

• Add a Customer to a Case Using a Mobile Device
• Perform and Assign Inspections
• Upload Images on Mobile and Use Offline Mode

Common Questions

• What's that blue button in the bottom left?
• How Do I Change My Password?
• How do I update my user profile as a provider?
• Can I save a response and use it again later?
• Where are my Hino Insight Email Notifications?

Administration Settings

• Case Search, Save Filters, Bulk Close and Auto-close cases.
• Configuring the Case Quickstop Banner
• Configuring and Enabling the New Case Quickstop Banner
• Manage Users and Permissions
• Set Up Your Location Information
• Set Up Your Dealership Profile

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Get More Help

• Use the Resource Center
• Where can I learn about News, Videos, and Training Sessions?
• How do I Contact Support as a Provider?