Top-Liner - Case 8.0.0, Coming December 2024

New Advancements in Service Management with SRM Case 8.0

Decisiv announces SRM Case 8.0, the latest version of the SRM Case application, with important new features that are taking us another step closer to reaching our overall goal of enabling zero unplanned downtime.

Case 8.0 streamlines communication from estimate creation to return to service, and reduces dwell time for maintenance and repair events. It's the culmination of several significant enhancements that improve ease of use and efficiency for service providers and fleets.

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Coming Soon

• Recommended Operations - We have implemented several new user interface enhancements in this area of the platform, which will be enabled on a rolling basis.
• Job Code Enhancement - We have developed a method to expand the flexibility of the Job Code feature for locations currently using or would like to use it. Job Code now supports the ability to select a default code to be used in these fields for all cases. Some locations prefer a default Job Code because it changes by exception only. Other locations choose not to have a default Job Code because they only add these by exception.
• Exact Asset Search - Allows for searches using precise matching information.

Recommended Operations:

When creating a new case, a pop-up will now appear by default, presenting options for Campaigns & Recalls, Recommended Operations, Warranty & Extended Coverage, and Service Contracts & Subscriptions relevant to the asset.

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Location Administrators can modify the alert preferences in the Administrative Tools section by selecting Admin > Customize Your Database > Case Preferences > Recommended Operations, Campaigns & Recalls > Alert Preferences. Once on this page, the behavior for case creation and viewing notifications can be adjusted. 

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Job Code Enhancements: 

We have developed a method to expand the flexibility of the Job Code feature for locations currently using or would like to use this feature. Job Code now supports the ability to select a default code to be used in these fields for all cases. Some locations prefer a default Job Code because it changes by exception only. Other locations choose not to have a default Job Code because they only add these by exception.

Click here to learn more! 

Exact Asset Search:

The new Exact Asset search feature will enhance search performance for Service Providers. This feature allows for searches using precise matching information, yielding results that display assets with exact matching data rather than partial or semi-matching data.