Creating Cases for Hino Assets in the Correct Portal

Overview

To ensure Hino dealers and customers receive the full benefits of the Hino brand experience, service cases for Hino assets must be created in Hino-branded portals.

If cases are created in non-Hino portals (even when a Hino portal is available), issues can occur:

• Hino does not receive complete service and repair data.

• Dealers miss out on Hino Insight program benefits.

• OEM performance metrics may not be tracked correctly.

• Customers get an inconsistent brand experience.

When This Feature Activates

The feature will display when a case is started from:

• Asset Search Results

• Edit Asset

• View Asset

• Accepting a Service Request

It only appears if:

• The asset’s make is Hino, but the current portal’s OEM is not Hino.

• The user has access to multiple locations in their dealer group.

• At least one of those locations is a Hino-branded portal.

What Users Will See

A pop-up modal titled “Create This Case Under Your HINO Location?” will appear.

The modal will explain why it’s better to create the case in a Hino portal (access to campaigns, subscriptions, warranty updates, etc.).

• If there’s only one Hino location, it will be preselected.

• If multiple Hino locations are available, they will be listed alphabetically, each with a corresponding radio button for selection.

Actions available in the modal:

• Switch Location and Create Case (primary option)

• Stay in Current Location

Safeguards and Exceptions

The modal will not appear if:

• The asset is not Hino.

• The current portal is already a Hino portal.

• The user does not have access to any Hino portals.

• The user only has access to one location.

FAQs

What if I’m working on a Mack asset in a Volvo portal (or vice versa)?
This feature only applies to Hino assets. Mack and Volvo cases are not affected.

Why don’t I see the modal for some locations?
The modal only appears if you have access to a Hino-branded portal. If no Hino portal is available to you, it won’t display.

What if my dealer has a portal that isn’t actively used?
Some dealer groups may have older or “orphaned” portals that are not in regular use. These may appear as options, but we’re exploring ways to improve this experience in future updates.

What if my location has multiple OEMs (e.g., Mack, Volvo, Isuzu)?
In locations with multiple OEMs, you may see additional portal options. We’re reviewing these situations to reduce confusion and ensure the best experience.