Case 7.232, Jun 24, 2021

This release focuses on issue fixes and improving usability for Service Providers.

• Service Providers
  • Issue Fixed: Outdated Unit Number Displaying on the Quickstop Banner
  • Improved Help Button for Case Mobile 

Service Providers

Issue Fixed: Outdated Unit Number Displaying on the Quickstop Banner 

Prior to this release, some Service Provider users experienced issues where an asset was transferred from one local customer to another, and when a new case was created for that asset, the previous and outdated Unit Number would persist and display in the QuickStop Banner.

This issue has been fixed, so now, when a Service Provider transfers an asset from one local customer to a different local customer, any new case created on that asset will display the new Unit Number value in the Quickstop Banner, as expected. 

See also: Configuring and Enabling the New Case Quickstop Banner 

Improved Help Button for Case Mobile

With this release, we added a Help Button to every Case Mobile screen, giving users easy access to the proper help form when they need it most. Users will see the Help Button on the top right corner of their screen, just to the left of the LOG OUT button. 

When clicked, this button will take users to a new page that will let them request help from the Mobile version of Case, just as they would when using the Web version of Case.