Mobile Check-In Without Selecting a Contact

Mobile Check-In Without Selecting a Contact

Mobile technicians can now complete a mobile check-in without selecting a customer contact. This allows you to check in on a case without automatically sending a notification when customer communication is not required.

What’s Changed

Previously, if a contact existed on the case, one was automatically selected, and a notification was always sent during mobile check-in. With this update:

• You can now select No Contact during mobile check-in

• When No Contact is selected, no notification is sent

• You can still choose a contact when customer notification is needed

How to Use It

1. Open the case from the mobile check-in site.

2. Proceed with the check-in process.

3. In the contact selection step, choose No Contact or select a specific contact.

4. Complete the check-in as usual.

The rest of the mobile check-in workflow remains unchanged.

When to Use No Contact

• Internal status updates

• Yard moves or positioning updates

• Situations where customer notification is not necessary